Privacy Policy

Last Updated:

This Privacy Policy describes how KnowNow ("we", "our", or "us") collects, uses, and protects your personal information when you use our mobile application (the "App"). By using our App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our App:

• Account Information: Name, email address, phone number, and profile information you provide during registration
• University Information: University affiliation and academic information
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Information about how you interact with the App, including courses accessed, time spent, and features used
• Location Data: General location information (if you grant permission)
• Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens for sending notifications

1.2 Automatically Collected Information

When you use our App, we automatically collect certain information, including:

• IP address
• Device identifiers
• App usage statistics
• Crash reports and error logs
• Performance data

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: Deliver educational content, courses, specializations, and collections
• To Improve Our Services: Analyze usage patterns to enhance user experience and app functionality
• To Communicate: Send you notifications, updates, and important information about the App
• To Personalize Experience: Customize content and recommendations based on your preferences and usage
• To Ensure Security: Detect and prevent fraud, abuse, and security issues
• To Comply with Legal Obligations: Meet legal requirements and respond to legal processes

3. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and encrypted during transmission.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

4. Third-Party Services

Our App uses the following third-party services that may collect information:

• Google Firebase: We use Firebase for authentication, cloud messaging, and analytics. Firebase's privacy policy can be found at https://firebase.google.com/support/privacy
• Cloud Storage: We use cloud storage services to store media files and course content
• Analytics Services: We may use analytics services to understand app usage and improve our services

These third-party services have their own privacy policies governing the collection and use of your information.

5. Push Notifications

We use Firebase Cloud Messaging (FCM) to send push notifications to your device. You can opt-out of receiving push notifications by adjusting your device settings or app notification preferences. We collect and store FCM tokens to deliver notifications, and we may remove invalid tokens from our system.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you have given explicit consent to share your information
• Service Providers: With trusted third-party service providers who assist us in operating our App, subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
• Protection of Rights: To protect our rights, property, or safety, or that of our users

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt-out of certain data collection and processing activities
• Data Portability: Request a copy of your data in a portable format
• Account Deletion: Delete your account and associated data through app settings or by contacting us

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our App is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our App, you consent to the transfer of your information to these countries.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

13. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

14. Contact Us

15. Consent

By using our App, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our App.

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